Remote Bank & Credit Union Support Specialist

Jack Henry; Louisville (KY); Remote; USD 34,000 - 38,000; Full time

Job summary

Jack Henry is seeking a Financial Representative to support financial institution clients remotely. The role is based in a remote capacity with onsite onboarding and occasional onsite interviews.

Compensation ranges from $34,320 to $37,500 annually, with shifts including evenings, weekends, and holidays, and a 70-mile radius requirement from listed office locations. Responsibilities include assisting customers, verifying information for security, and escalating complex issues.

Qualifications

• Minimum 18 months in call center, bank, or credit union.
• Must follow published break and lunch schedules.
• Ability to stay calm in stressful situations.
• Able to navigate multiple systems while assisting customers.
• Clear and understandable communication.
• Must work assigned schedule including evenings, weekends, and holidays.
• One Saturday/Sunday shift per week; shifts 7AM-12AM CT.
• Internet at home meeting speed requirements: 25 Mbps download, 10 Mbps upload.

Responsibilities

• Provide assistance to customers and members—similar to an over-the-phone personal banker.
• Assess the nature of questions and resolve with guidance from clients.
• Verify customer information to maintain system security before modifications or resets.
• Communicate needs to appropriate personnel and escalate when needed.
• Participate in team meetings, one-on-ones, and quality reviews.
• May perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Problem solving

Job description

Jack Henry is seeking a Financial Representative to support financial institution clients remotely. The role is based in a remote capacity with onsite onboarding and occasional onsite interviews.

Compensation ranges from $34,320 to $37,500 annually, with shifts including evenings, weekends, and holidays, and a 70-mile radius requirement from listed office locations. Responsibilities include assisting customers, verifying information for security, and escalating complex issues.