Remote B2B Order & Renewal Support Specialist

TEKsystems; City of Rochester (NY); A distancia; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equipment provided

Descripción de la vacante

TEKsystems is hiring a Customer/Sales Support Representative for a contract-based role near Rochester, NY. The position is mostly administrative, with some customer outreach, and supports contract renewals, order management, and billing across ERP and CRM systems.

Work is fully remote after initial onsite training, with attendance required within 45–60 minutes of Rochester. Typical schedule is Monday–Friday, 8:00 AM–5:00 PM ET, with days spent on order processing, invoicing, and cross-functional

Formación

• 3–5 years of professional business experience in sales support, order processing, billing, customer service, account management, or related area.
• B2B experience strongly preferred.
• Strong Microsoft Excel skills, including formulas, lookups, pivots, trackers, reconciliations or reporting.

Responsabilidades

• Process customer purchase orders, maintenance agreements, warranties, and service contracts from start to finish.
• Manage billing and invoicing for service contracts, professional services, software assurance, and time-and-material service calls.
• Enter and maintain accurate order, billing, customer, and service information in ERP and service platforms.
• Prepare renewal quotes and process contract renewals.
• Maintain accurate customer account information and install-base records.
• Respond to customer questions by phone and email regarding contracts, billing, renewals, and account updates.

Conocimientos

Sales support

Order processing

Billing

Account management

Cross-functional collaboration

Educación

Bachelor’s degree preferred

Herramientas

ERP systems

CRM systems

Excel

Descripción del empleo

TEKsystems is hiring a Customer/Sales Support Representative for a contract-based role near Rochester, NY. The position is mostly administrative, with some customer outreach, and supports contract renewals, order management, and billing across ERP and CRM systems.

Work is fully remote after initial onsite training, with attendance required within 45–60 minutes of Rochester. Typical schedule is Monday–Friday, 8:00 AM–5:00 PM ET, with days spent on order processing, invoicing, and cross-functional