Hybrid Order Management & Customer Support Specialist

TEKsystems; Florida; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid schedule

Contract with potential extension

Pay range $20–$22/hr

Job summary

TEKsystems is seeking a Customer Service & Order Management Representative for a large global consumer products organization in Stuart, FL. This hybrid role blends on-site and remote days, supporting order processing, delivery coordination, and issue resolution.

You will collaborate with sales, logistics, finance, and supply chain teams to ensure accurate and seamless customer experiences. Start ASAP; contract opportunity with potential extension; pay $20–$22/hr.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service, order management, or similar role.
• Experience using ERP/CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Professional, patient, and customer focused approach.
• Ability to collaborate across multiple departments.

Responsibilities

• Enter and manage customer orders with accurate pricing, product, and delivery details.
• Validate orders and resolve pricing or order discrepancies.
• Monitor open orders and communicate status to customers.
• Process credits, cancellations, revisions, returns, and order modifications.
• Respond to inbound calls and emails about orders, products, and deliveries.
• Investigate and resolve internal and external customer inquiries.
• Maintain accurate documentation of orders, confirmations, and transactions.
• Partner with sales, logistics, finance, and supply chain to resolve issues.
• Support month-end activities and established compliance requirements.
• Monitor customer accounts for quality assurance.
• Identify recurring issues and contribute to process improvements.

Skills

Customer service

Order management

Communication

Attention to detail

Problem solving

Collaboration

Education

High school diploma or equivalent

Tools

SAP

Oracle

Infor/SyteLine

Job description

TEKsystems is seeking a Customer Service & Order Management Representative for a large global consumer products organization in Stuart, FL. This hybrid role blends on-site and remote days, supporting order processing, delivery coordination, and issue resolution.

You will collaborate with sales, logistics, finance, and supply chain teams to ensure accurate and seamless customer experiences. Start ASAP; contract opportunity with potential extension; pay $20–$22/hr.