Remote Customer Support Specialist

Jobs for Humanity; United States; Teletrabalho; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

SS&C Technologies in Rochester, NY is seeking a Customer Service Specialist to provide exceptional support to our customers. You will handle inquiries via email and phone, document interactions, and help customers with products, pricing, and ordering while maintaining a customer-first approach.

The role emphasizes accurate data entry, teamwork, and adherence to company policies in a fast-paced environment. Strong communication and multitasking abilities are essential for success.

Qualificações

• Excellent verbal and written communication.
• Strong active listening and empathy for customer needs.
• Proven problem-solving abilities with a customer-focused mindset.
• Excellent organizational and time management skills.
• High attention to detail and accuracy in documentation.
• Ability to multitask in a high-volume environment.
• Proficiency with Windows/Outlook and CRM systems.
• Remain calm and patient under pressure.
• Strong conflict resolution and interpersonal skills.

Responsabilidades

• Handle emails and faxes from customers with professionalism and empathy.
• Provide accurate information on services, products, and pricing options.
• Investigate and resolve customer inquiries promptly and efficiently.
• Set up new customer accounts and process order entries with accuracy.
• Maintain records of all customer interactions in the database.
• Escalate issues to appropriate team members when needed.
• Collaborate with team to ensure high-quality service delivery.
• Follow company policies while adapting to changing customer needs.
• Contribute to a positive team environment through clear communication.

Conhecimentos

Verbal communication

Written communication

Active listening

Problem solving

Organization

Multitasking

CRM proficiency

Calm under pressure

Interpersonal skills

Formação académica

High school diploma or equivalent

Ferramentas

CRM systems

Descrição da oferta de emprego

SS&C Technologies in Rochester, NY is seeking a Customer Service Specialist to provide exceptional support to our customers. You will handle inquiries via email and phone, document interactions, and help customers with products, pricing, and ordering while maintaining a customer-first approach.

The role emphasizes accurate data entry, teamwork, and adherence to company policies in a fast-paced environment. Strong communication and multitasking abilities are essential for success.