Remote B2B Customer Support Specialist

Fortune Brands; Ohio; Teletrabalho; USD 35 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plans

401(k) matching

Product discounts

Flexible time off

Adoption benefits

ERGs

Resumo da oferta

Fortune Brands Innovations is seeking a Customer Service Representative for its remote role serving B2B customers. The role focuses on inbound/outbound calls and emails, order processing, and delivering accurate, timely information in a fast-paced environment.

Regular hours are 8am–5pm, Monday to Friday, with opportunities for bonus plans based on performance. Strong Excel/Word/PowerPoint skills and SAP experience are preferred.

Qualificações

• Responsible for providing high quality customer care to B2B customers.
• Proficient in Excel, Word, and PowerPoint; SAP experience preferred.
• Ability to manage a high volume of work with accuracy.
• Excellent interpersonal, written and oral communication skills.
• Demonstrated ability to work independently, cross-functionally and in a team environment.

Responsabilidades

• Validate and process customer orders with accuracy and speed.
• Handle order modifications per customer requests.
• Respond to inquiries on order status, inventory, pricing and programs.
• Resolve customer issues via phone, email and fax while maintaining standards.
• Collaborate with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and field Sales.

Conhecimentos

Customer service

Microsoft Excel

Microsoft Word

PowerPoint

SAP

Communication skills

Teamwork

Multitasking

Formação académica

Associate's or Bachelor's degree

Ferramentas

SAP experience

Descrição da oferta de emprego

Fortune Brands Innovations is seeking a Customer Service Representative for its remote role serving B2B customers. The role focuses on inbound/outbound calls and emails, order processing, and delivering accurate, timely information in a fast-paced environment.

Regular hours are 8am–5pm, Monday to Friday, with opportunities for bonus plans based on performance. Strong Excel/Word/PowerPoint skills and SAP experience are preferred.