B2B Customer Success & Support (Hybrid)

TEKsystems; Clayton (MO); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental & vision

Critical Illness

Accident & Hospital

401(k) Retirement Plan

Pre-tax and Roth contributions

Life Insurance

Short/long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Clayton, MO, is seeking a Contract-to-Hire Customer Service/Support specialist to assist a customer-facing team. The role involves processing backend tasks, invoicing, data requests, and proactive order management in a hybrid Clayton environment.

The ideal candidate has 1 year of B2B customer service experience, strong Microsoft Office skills, and the ability to absorb product knowledge quickly.

Qualifications

• 1 year of B2B customer service experience preferred.
• Associates degree or higher required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and escalate critical customer issues.
• Recommend product/service improvements based on customer feedback.

Skills

Customer service

Customer support

Operation

Education

Associates Degree or higher

Tools

CRM

Microsoft Office

Job description

TEKsystems in Clayton, MO, is seeking a Contract-to-Hire Customer Service/Support specialist to assist a customer-facing team. The role involves processing backend tasks, invoicing, data requests, and proactive order management in a hybrid Clayton environment.

The ideal candidate has 1 year of B2B customer service experience, strong Microsoft Office skills, and the ability to absorb product knowledge quickly.