Hybrid B2B Customer Service & Training Specialist

TEKsystems; Coppell (TX); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation

Job summary

TEKsystems in Coppell, TX is hiring a hybrid Contract Customer Service Representative to support business clients and internal teams. You will resolve intermediate technical issues, deliver product trainings, manage invoicing and data requests, and proactively oversee the order process.

The role requires strong communication, analytical, and organizational skills, with the ability to absorb product knowledge quickly.

Qualifications

• Associates degree or higher is required.
• At least 1 year of customer service experience.
• B2B client or customer service experience is highly preferred.
• Advanced verbal and written communication skills.
• CRM and other customer support software experience.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to absorb product knowledge quickly and articulate benefits.
• Basic project management and multitasking abilities.

Responsibilities

• Assist customer-facing teams to deliver prompt, professional service to business clients.
• Resolve intermediate technical issues and perform troubleshooting as needed.
• Conduct intermediate product training sessions for customers.
• Monitor usage patterns to identify trends and opportunities.
• Document recurring feedback and share insights with the internal team.
• Collaborate with sales and support to ensure a seamless client experience.
• Elevate critical issues to management in a timely manner.
• Assist with invoicing, data requests, and order management.

Skills

1+ year customer service

B2B customer service

Verbal and written communication

CRM proficiency

Microsoft Office proficiency

Analytical thinking

Time management

Organizational skills

Education

Associates degree or higher

Tools

CRM software

Microsoft Office Suite

Job description

TEKsystems in Coppell, TX is hiring a hybrid Contract Customer Service Representative to support business clients and internal teams. You will resolve intermediate technical issues, deliver product trainings, manage invoicing and data requests, and proactively oversee the order process.

The role requires strong communication, analytical, and organizational skills, with the ability to absorb product knowledge quickly.