Hybrid Order Entry & Customer Support Specialist

TEKsystems; Tulsa (OK); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental & vision

401(k) Retirement Plan

PTO / Time Off

Job summary

TEKsystems in Tulsa, OK is seeking a Customer Service & Order Management Representative for a contract role that blends on-site and remote work. You will manage customer orders, verify pricing, coordinate delivery, and resolve issues within a collaborative team.

The position requires 2+ years in customer service or order processing, experience with ERP/CRM systems, and strong communication. It offers 3 days on-site, 2 days remote, standard CST hours, with potential for extension based on

Qualifications

• 2+ years of experience in customer service, order management, or a similar role.
• Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good problem solving and organizational skills.
• Professional, patient, and customer focused approach.
• Ability to collaborate effectively across multiple departments.

Responsibilities

• Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate.
• Validate orders and resolve exceptions, including pricing or order discrepancies.
• Monitor open orders and communicate order and delivery status to customers.
• Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications.
• Respond to inbound customer calls and emails regarding orders, products, services, and deliveries.
• Investigate and resolve internal and external customer inquiries.
• Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions.
• Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues.
• Support month end activities and established compliance requirements.
• Monitor customer accounts and transactions for quality assurance.
• Identify recurring customer issues and contribute to process improvement initiatives.

Skills

Customer service

Order management

Communication

Attention to detail

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

SAP

Oracle

Infor SyteLine

Job description

TEKsystems in Tulsa, OK is seeking a Customer Service & Order Management Representative for a contract role that blends on-site and remote work. You will manage customer orders, verify pricing, coordinate delivery, and resolve issues within a collaborative team.

The position requires 2+ years in customer service or order processing, experience with ERP/CRM systems, and strong communication. It offers 3 days on-site, 2 days remote, standard CST hours, with potential for extension based on