B2B Customer Support & Training Specialist

TEKsystems; City of White Plains (NY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan Pre-tax and Rop

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems in White Plains, NY is seeking a Hybrid Customer Service Representative to support business clients with prompt, professional service and basic technical troubleshooting. You will assist with invoicing, data requests, order management, and use CRM and Office tools to document interactions.

Ideal candidates have at least 1 year in customer service, an Associate degree or higher, and strong communication skills.

Qualifications

• Associates Degree or higher.
• At least 1 year of experience in customer service.
• Business-to-business (B2B) client or customer service experience highly preferred.
• Advanced verbal and written communication skills to interact professionally with clients and internal teams.
• Customer relationship management to nurture and retain client relationships.
• Analytical skills to identify trends and derive insights.
• Intermediate problem-solving skills for resolving issues.
• In-depth understanding of product features and the ability to absorb knowledge quickly.
• Ability to convey information effectively during training sessions.
• Basic project management skills and prioritization.
• CRM proficiency and Microsoft Office expertise.

Responsibilities

• Assist customer-facing teams in delivering prompt, convenient, and professional customer service to assigned business clients.
• Resolve intermediate technical issues and perform troubleshooting to address customer concerns.
• Conduct intermediate product training sessions for customers, clearly explaining features and benefits.
• Monitor and analyze customer usage patterns to identify trends and opportunities.
• Document recurring customer feedback and communicate insights to the internal team.
• Collaborate with sales and support teams to address customer issues and ensure a seamless client experience.
• Identify and elevate critical customer issues in a timely and appropriate manner.
• Recommend product or service improvements based on feedback and usage data.
• Assist with invoicing, data requests, and following up with clients.
• Proactively manage the order process to ensure accuracy and timeliness.
• Use CRM and other customer support software to track interactions and maintain records.
• Prepare documentation and communications using Microsoft Office.

Skills

Strong communication

B2B client experience

Analytical skills

Organizational skills

Problem solving

Product knowledge absorption

Education

Associates Degree or higher

Tools

CRM systems

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

TEKsystems in White Plains, NY is seeking a Hybrid Customer Service Representative to support business clients with prompt, professional service and basic technical troubleshooting. You will assist with invoicing, data requests, order management, and use CRM and Office tools to document interactions.

Ideal candidates have at least 1 year in customer service, an Associate degree or higher, and strong communication skills.