Remote B2B Customer Service Specialist

Fortune Brands; Sioux Falls (SD); Remote; USD 35.000 - 42.000; Vollzeit

Benefits dieser Stelle

Annual bonus plan

401(k) with company contribution

Health plans

Flexible time off

Product discounts

Zusammenfassung

Fortune Brands Innovations is seeking a Customer Service Representative to deliver high-quality support for our B2B customers. The role handles inbound calls and emails, processes orders, and maintains accuracy in a fast-paced environment, with regular hours Monday–Friday from 8am to 5pm.

You will collaborate across Pricing, Sales Administration, Transportation, Finance, Quality and Marketing to resolve inquiries, manage order changes, and ensure a positive customer experience.

Qualifikationen

• Minimum of 2 years of customer service experience in a service industry.
• Proficient in Excel, Word, and PowerPoint.
• Ability to manage a high volume of work with accuracy.
• Excellent interpersonal, written and oral communications skills; problem solving.

Aufgaben

• Responsible for timely and accurate order validation of high volumes of sales revenue.
• Manage order modifications in alignment with customer requests.
• Respond to customer inquiries including order status, inventory, pricing and programs.
• Develop and implement appropriate resolution in all interactions via phone, email and fax.
• Collaborate with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing.

Kenntnisse

Customer service

Communication

Multitasking

Ausbildung

Associate's or Bachelor's degree

Tools

Excel

Word

PowerPoint

Jobbeschreibung

Fortune Brands Innovations is seeking a Customer Service Representative to deliver high-quality support for our B2B customers. The role handles inbound calls and emails, processes orders, and maintains accuracy in a fast-paced environment, with regular hours Monday–Friday from 8am to 5pm.

You will collaborate across Pricing, Sales Administration, Transportation, Finance, Quality and Marketing to resolve inquiries, manage order changes, and ensure a positive customer experience.