Remote B2B Customer Experience Specialist

Fortune Brands Innovations, Inc.

North Olmsted (OH)

Remote

USD 35,000 - 45,000

Full time

2 days ago

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Job summary

Fortune Brands Innovations, Inc. is seeking a remote Customer Service Representative to handle inbound/customer inquiries, process orders, and maintain accuracy in a fast-paced B2B setting. You'll support cross-functional teams and use SAP, Excel, Word and PowerPoint to deliver high-quality service.

Regular hours are 8am to 5pm, Monday through Friday. The role emphasizes accuracy, strong communication, and the ability to work independently while supporting team initiatives and business

Qualifications

Minimum 1 year of customer service experience in a service industry.
Proficient in Excel, Word, and PowerPoint; SAP experience preferred.
Ability to handle a high volume of work with accuracy.
Strong written and verbal communication; capable of working independently or in a team.

Responsibilities

Validate and process orders accurately in a fast-paced environment.
Respond to inquiries about order status, inventory, pricing, and programs.
Resolve customer issues via phone, email, and fax with quality service.
Collaborate with Pricing, Sales Admin, Transportation, Finance, QA, Marketing and Sales.
Utilize Delivery Ware, Team-Email, Customer Web-sites and EDI to service customers.
Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Problem solving

Education

Associate's or Bachelor's degree

Tools

SAP

Excel

Word

PowerPoint

Job description

Regular hours are 8am to 5pm, Monday through Friday. The role emphasizes accuracy, strong communication, and the ability to work independently while supporting team initiatives and business

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