Customer Service Representative (Fully Remote)

Fortune Brands Innovations, Inc.; United States; Remote; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health plans

401(k)

Flexible time off

Job summary

Fortune Brands Innovations seeks a Customer Service Representative to provide high-quality B2B customer care remotely. You will handle large volumes of orders, respond to inquiries, and collaborate with internal teams to resolve issues.

The role requires excellent communication skills, proficiency with Microsoft Office tools, and a customer-first mindset. Regular hours are Monday–Friday, 8am–5pm, in a fast-paced environment with comprehensive benefits.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency in Excel, Word, and PowerPoint.
• Strong communication and problem-solving skills.

Responsibilities

• Validate high volumes of sales orders and manage modifications.
• Respond to customer inquiries on order status, inventory, pricing, and accounts.
• Collaborate with cross-functional teams to resolve issues.

Skills

Customer service

Communication

Problem-solving

Tools

Excel

Word

PowerPoint

Job description

• Fortune Brands Innovations seeks a Customer Service Representative to provide high-quality B2B customer care remotely.
• Regular hours are Monday-Friday, 8am-5pm, in a fast-paced environment.

Key Responsibilities:

• Validate high volumes of sales orders and manage modifications.
• Respond to customer inquiries on order status, inventory, pricing, and accounts.
• Collaborate with cross-functional teams to resolve issues.

Qualifications:

• Minimum 2 years of customer service experience.
• Proficiency in Excel, Word, and PowerPoint.
• Strong communication and problem-solving skills.
• Salary range $35,000-$42,000 USD.
• Comprehensive benefits including health plans, 401(k), and flexible time off.

Fortune Brands Innovations

Fortune Brands Innovations is a home, security and digital products company with iconic brands including Moen, Master Lock, and Therma-Tru. It emphasizes a customer-first culture, strong brands, and disciplined execution, fostering a collaborative environment.