Remote B2B Customer Care Specialist

Remote Jobs; North Olmsted (OH); Remote; USD 35,000 - 45,000; Full time

Job summary

Fortune Brands Innovations in the United States is seeking a Customer Service Representative to deliver high-quality care to our B2B customers in a fast-paced environment. You will handle inbound calls, emails, and order processing while ensuring accuracy and service excellence.

This remote role operates Monday through Friday, 8am to 5pm, with the opportunity to contribute to cross-functional teams and improve customer outcomes.

Qualifications

• Associate's or Bachelor's degree is preferred.
• Minimum of 1 year of customer service experience in a service industry.
• Proficient in Excel, Word, and PowerPoint; SAP experience is preferred.
• Ability to manage a high volume of work with accuracy.
• Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills.
• Demonstrated ability to work independently, cross-functionally and in a team environment.

Responsibilities

• Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements.
• Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
• Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
• Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards
• Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
• Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI)
• Perform other duties as assigned

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Associate's or Bachelor's degree

Tools

SAP

Job description

Fortune Brands Innovations in the United States is seeking a Customer Service Representative to deliver high-quality care to our B2B customers in a fast-paced environment. You will handle inbound calls, emails, and order processing while ensuring accuracy and service excellence.

This remote role operates Monday through Friday, 8am to 5pm, with the opportunity to contribute to cross-functional teams and improve customer outcomes.