Remote Customer Support Specialist — Troubleshooting & Warranty

Fortune Brands Innovations, Inc.; United States; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) with company contribution

Product discounts

Flexible time off

Adoption benefits

ERGs for inclusion

Job summary

Fortune Brands Innovations, Inc. is seeking a Customer Service Representative to join our remote team in the United States. You will resolve product questions, troubleshoot issues, and guide customers through warranty concerns via inbound phone, chat, or email.

The training lasts four weeks with classroom sessions, weekly assessments, and on-the-job coaching, followed by a rotating Monday–Friday schedule. Compensation starts at $17.00 per hour, with bonus opportunities and comprehensive benefits.

Qualifications

• High School Diploma or GED (or higher).
• Strong verbal communication and active listening skills.
• Ability to demonstrate empathy, patience, and sound judgment.
• Basic computer proficiency and comfort learning new systems.
• Strong critical thinking and problem solving abilities.
• Ability to multitask while maintaining accuracy.
• Willingness to learn technical product details and support processes.

Responsibilities

• Customer support via inbound calls, chat, and email.
• Diagnose issues and identify root causes.
• Guide customers with step-by-step troubleshooting.
• Determine warranty outcomes and replacement options.
• Navigate multiple systems to research issues.
• Document interactions and resolutions.
• Maintain quality service and customer satisfaction.
• Stay professional under high pressure.
• Continuously expand product knowledge.

Skills

Verbal communication

Active listening

Empathy

Problem solving

Multi-tasking

Computer proficiency

Learning agility

Job description

Fortune Brands Innovations, Inc. is seeking a Customer Service Representative to join our remote team in the United States. You will resolve product questions, troubleshoot issues, and guide customers through warranty concerns via inbound phone, chat, or email.

The training lasts four weeks with classroom sessions, weekly assessments, and on-the-job coaching, followed by a rotating Monday–Friday schedule. Compensation starts at $17.00 per hour, with bonus opportunities and comprehensive benefits.