Remote B2B Customer Care Specialist

Fortune Brands; North Olmsted (OH); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health plans

401(k)

Product discounts

Flexible time off

Adoption benefits

Job summary

Fortune Brands Innovations (NYSE: FBIN) is hiring a Customer Service Representative to deliver high-quality support for our B2B customers in a fast-paced environment. The role handles inbound calls and emails, processes orders, and collaborates with multiple teams to ensure accurate, timely service.

The position is remote with regular hours Monday through Friday, 8am–5pm, and offers a base pay range and bonus opportunities as described in the posting.

Qualifications

• Associate’s or Bachelor’s degree is preferred.
• Minimum of 1 year of customer service experience in a service industry.
• Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred.
• Ability to manage a high volume of work with accuracy.
• Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills.
• Demonstrated ability to work independently, cross-functionally and in a team environment.

Responsibilities

• Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements.
• Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
• Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
• Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards
• Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
• Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI)

Skills

Customer service

Communication skills

Problem solving

Independent work

Education

Associate's or Bachelor's degree

Tools

Excel

Word

PowerPoint

SAP

Job description

Fortune Brands Innovations (NYSE: FBIN) is hiring a Customer Service Representative to deliver high-quality support for our B2B customers in a fast-paced environment. The role handles inbound calls and emails, processes orders, and collaborates with multiple teams to ensure accurate, timely service.

The position is remote with regular hours Monday through Friday, 8am–5pm, and offers a base pay range and bonus opportunities as described in the posting.