Remote B2B Customer Experience Specialist

Moen

North Olmsted (OH)

Remote

USD 35,000 - 45,000

Full time

2 days ago

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Benefits offered by this job

Health plans

401(k) plan

Product discounts

Flexible time off

Adoption benefits

Job summary

Fortune Brands Innovations is seeking a Customer Service Representative to deliver high quality care to our B2B clients in a remote setting. You will manage inbound calls and emails, process orders, and collaborate across Pricing, Sales Administration, Transportation, Finance, Quality, and Marketing to ensure best-in-class service.

The role requires strong communication, problem solving, and Excel skills, with a preference for 1+ year in customer service.

Qualifications

Associate’s or Bachelor’s degree preferred.
Minimum 1 year of customer service experience in a service industry.
Proficient in Excel, Word, and PowerPoint; SAP experience preferred.

Responsibilities

Timely and accurate order validation for high sales volume.
Process order modifications per customer requests while minimizing negative impact.
Answer inquiries on order status, inventory, product information, pricing, and programs.
Resolve customer issues across phone, email, and fax with high service standards.
Collaborate with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and Sales teams.
Stay current with technology to respond to requests via Delivery Ware, Team-Email, Customer Websites, and EDI.
Perform other duties as assigned.