Remote B2B Customer Care Specialist

Fortune Brands Innovations, Inc.; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Annual bonus plan

Sales incentive plan

Health plans

401(k) program

Product discounts

Flexible time off

Job summary

Fortune Brands Innovations, Inc. is seeking a Customer Service Representative to support our B2B customers in a fast-paced, remote environment. You will manage inbound calls and emails, validate orders, and collaborate with cross-functional teams to ensure accurate, timely service.

You should have at least 1 year in customer service, proficiency with Excel/Word/PowerPoint, and preferably SAP experience. The role offers competitive pay and benefits.

Qualifications

• Minimum 1 year of customer service experience.
• Proficient in Excel, Word, and PowerPoint; SAP experience preferred.
• Ability to manage a high volume of work with accuracy.

Responsibilities

• Handle inbound calls and emails from customers.
• Validate orders accurately in a high-volume environment.
• Provide product information, order status, pricing, and returns.
• Collaborate with cross-functional teams including Pricing, Sales Administration, Transportation, Finance, Quality, Marketing.
• Respond to inquiries via phone, email, and fax; maintain service standards.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Education

Associate’s or Bachelor's degree

Tools

SAP

Excel

Word

PowerPoint

Job description

Fortune Brands Innovations, Inc. is seeking a Customer Service Representative to support our B2B customers in a fast-paced, remote environment. You will manage inbound calls and emails, validate orders, and collaborate with cross-functional teams to ensure accurate, timely service.

You should have at least 1 year in customer service, proficiency with Excel/Word/PowerPoint, and preferably SAP experience. The role offers competitive pay and benefits.