Remote Customer Support Specialist - Warranty & Queries

Fortune Brands Innovations, Inc.; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health plans

401(k) with company contribution

Product discounts

Flexible time off

Job summary

Fortune Brands Innovations is seeking a customer service professional to assist customers via phone, chat or email, resolving product questions and troubleshooting issues as a trusted expert.

You will determine warranty eligibility, document interactions, and maintain accurate service records. This fully remote US position includes structured training and a comprehensive benefits package with health plans, a 401(k) with company contribution, product discounts and flexible time off.

Qualifications

• High School Diploma or GED required.
• Strong verbal communication, active listening, and empathy skills.
• Basic computer proficiency and ability to learn new systems.

Responsibilities

• Serve as the trusted expert for customers via phone, chat, or email, resolving product questions and troubleshooting issues.
• Determine warranty eligibility and appropriate resolutions based on company guidelines.
• Document interactions and maintain accurate service records.

Skills

Verbal communication

Active listening

Empathy

Education

High School Diploma or GED

Job description

Fortune Brands Innovations is seeking a customer service professional to assist customers via phone, chat or email, resolving product questions and troubleshooting issues as a trusted expert.

You will determine warranty eligibility, document interactions, and maintain accurate service records. This fully remote US position includes structured training and a comprehensive benefits package with health plans, a 401(k) with company contribution, product discounts and flexible time off.