Remote B2B Collections Specialist – Commission Eligible

TSI - Transworld Systems Inc.; North Augusta (SC); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid training

Remote work from home

Medical benefits

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative in a work-from-home capacity in the United States. The role offers $16–$18 per hour plus a monthly commission bonus and paid training.

You will handle collections calls, update accounts, and counsel delinquent consumers to resolve balances while adhering to FDCPA guidelines and company policies. A strong customer-service mindset and teamwork are essential.

Qualifications

• High School Diploma or GED required.
• Experience in commercial collections required.
• Excellent verbal and written communication skills.
• Strong work ethic and a proven record of accomplishments.
• Strong interpersonal skills and integrity.
• Good organizational skills.
• Professional phone etiquette.
• Positive attitude and problem-solving ability.
• Ability to work well in a team/competitive environment.
• Negotiation skills.
• AS/400 and FACS experience is a plus.
• FDCPA knowledge is helpful.

Responsibilities

• Communicating with consumers by telephone and approving written correspondence to resolve unpaid accounts.
• Providing thorough, efficient, and accurate account updates on computer files for each call.
• Skip tracing to locate consumer contact information.
• Counseling delinquent consumers to help find funds to meet payment obligations.
• Complying with all applicable laws and TSI policies and procedures.
• Maintaining knowledge of company policies and processes.
• Providing feedback to management on problems or improvement areas.
• Making recommendations to improve processes.
• Performing other duties as assigned by management.

Skills

Excellent communication

Strong work ethic

Team-oriented

Problem solving

Negotiation skills

Education

High School Diploma or GED

Tools

AS/400

FACS

Job description

TSI - Transworld Systems Inc. is seeking a Remote Call Center Representative in a work-from-home capacity in the United States. The role offers $16–$18 per hour plus a monthly commission bonus and paid training.

You will handle collections calls, update accounts, and counsel delinquent consumers to resolve balances while adhering to FDCPA guidelines and company policies. A strong customer-service mindset and teamwork are essential.