Remote B2B Account Manager — Growth & Retention

Fusable; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible work schedules

Paid time off

Remote work opportunities

Casual dress code

Fitness reimbursement

Holiday observances

Job summary

Fusable is seeking an Account Manager to own post‑sales relationships for an SMB client portfolio. You will onboard clients, drive product adoption, and champion retention and expansion revenue while collaborating with Product, Marketing, Data Analytics, and Sales teams.

The role requires 3+ years in B2B account management, strong quantitative communication, and a talent for nurturing client relationships in a fast‑paced, collaborative environment. Remote work options are available.

Qualifications

• 3+ years in a B2B account management role with quota attainment.
• Bachelor’s degree or equivalent professional experience.
• Comfort in a quantitative environment to communicate and translate for clients.
• Strong ability to nurture client relationships and work independently and in a team.

Responsibilities

• Develop and maintain long‑term relationships with clients in the post‑sales period.
• Proactively manage a high‑volume SMB portfolio as the sole owner of accounts.
• Onboard, train, and provide ongoing support to maximize product usage.
• Own retention and expansion revenue, driving upsell/cross‑sell opportunities.
• Deliver account reviews to meet business goals and monitor ROI and success metrics.
• Track product usage KPIs and address under‑utilization with targeted trainings.

Skills

Account management

B2B sales

CRM software

Excel

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

CRM software

MS Excel/Office

Job description

Fusable is seeking an Account Manager to own post‑sales relationships for an SMB client portfolio. You will onboard clients, drive product adoption, and champion retention and expansion revenue while collaborating with Product, Marketing, Data Analytics, and Sales teams.

The role requires 3+ years in B2B account management, strong quantitative communication, and a talent for nurturing client relationships in a fast‑paced, collaborative environment. Remote work options are available.