Remote Account Growth Manager, B2B Software

Patch My PC; Northern (KY); Hybrid; USD 65,000 - 78,000; Full time

Benefits offered by this job

401k match

Medical, Dental, Vision

FSA/HSA

PTO

Parental leave

Tuition reimbursement

Gym membership reimbursement

Internet stipend

Pet insurance

Job summary

Patch My PC is seeking an experienced Account Manager to lead customer and partner engagement globally in a fully remote role. You will manage a portfolio of 600+ existing customers and a robust pipeline across SMB segments, driving revenue growth and retention while collaborating with a Europe-based leader.

Travel to industry events and team gatherings may be required. Responsibilities include building trusted relationships, identifying upsell opportunities, managing renewals, and guiding

Qualifications

• 5+ years of experience in customer‑facing B2B software sales.
• Ability to own complex customer relationships end‑to‑end and deliver measurable business results.
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets.
• Excellent communication, negotiation, and stakeholder management skills.
• A growth mindset; open to feedback, quick to adapt, and always looking to improve.
• Operational excellence in CRM systems (e.g., Salesforce) and data‑driven sales practices.

Responsibilities

• Build and nurture client relationships, ensuring customer satisfaction and long‑term retention.
• Act as a trusted advisor, understanding client needs and aligning them with our solutions.
• Identifyupsell and cross‑sell opportunities to drive revenue growth and increase account value.
• Manage renewals and contract negotiations, ensuring a seamless client experience.
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
• Ability to prioritize tasks and manage multiple accounts effectively.

Skills

Customer-facing sales

Complex relationship management

Commercial acumen

Communication skills

Growth mindset

CRM proficiency

Tools

Salesforce

Job description

Patch My PC is seeking an experienced Account Manager to lead customer and partner engagement globally in a fully remote role. You will manage a portfolio of 600+ existing customers and a robust pipeline across SMB segments, driving revenue growth and retention while collaborating with a Europe-based leader.

Travel to industry events and team gatherings may be required. Responsibilities include building trusted relationships, identifying upsell opportunities, managing renewals, and guiding