Remote B2C Account Manager - Growth & Upsell Focus

Black Spectacles

Seattle (WA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Work From Home

Medical, Dental, Vision

401(k) with company match

Paid time off

Referral program

Team gatherings

Job summary

Black Spectacles is seeking a proactive Account Manager to support B2C client relationships and drive growth across subscriptions. You will partner with sales and marketing to deliver a world-class client experience, manage data in HubSpot, and own engagement initiatives in a fully remote setting.

The ideal candidate has 2–4+ years in account management with a sales component, strong communication, and a customer-first mindset.

Qualifications

Bachelor's degree or higher preferred.
2–4+ years in account management with a sales component.
Demonstrated ability to upsell and grow accounts.
Strong written and verbal communication with a relationship-first approach.
Comfortable in a fully remote, high-accountability environment.

Responsibilities

Own outbound and inbound engagement with B2C subscribers, focusing on upselling to the expert tier.
Convert inbound inquiries on subscription tiers and manage renewal or cancellation conversations.
Maintain HubSpot records and collaborate with Sales/Engineering to clean data and build a sales pipeline.
Track engagement metrics and surface at-risk subscribers for proactive outreach.
Contribute to processes and playbooks to scale the function.