Remote Post-Sales Account Growth Manager

Fusable; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Life and disability insurance

Remote work opportunities

Generous paid time off

Job summary

Fusable is seeking an Account Manager to own post-sales relationships for a portfolio of SMB clients. You will onboard, drive product adoption, realize value, and pursue upsell/cross-sell opportunities while ensuring renewal and retention.

Collaboration with Product, Marketing, Data Analysts, and Sales is essential. You will manage a high-volume book, work independently, and thrive in a cross-functional environment to deliver outcomes and maximize ROI for clients.

Qualifications

• 3+ years in a B2B Account Management role with a proven track record of meeting and exceeding quota.
• Bachelor’s degree or equivalent professional experience.
• Comfort in a quantitative environment to communicate, coach and translate for clients.
• Flair for account nurturing and client relationship management.
• Strong interpersonal skills, highly motivated with client relationships.
• Exceptional written, verbal and presentation skills.

Responsibilities

• Develop and maintain long-term relationships with clients in the post-sales period, serving as the key resource for the account.
• Own a high-volume portfolio of SMB accounts and act as the single owner of client relationships.
• Conduct onboarding, training and provide ongoing client support to maximize usage of product features and services.
• Identify upsell and cross-sell opportunities and drive retention and expansion revenue.
• Develop and deliver account reviews to achieve business goals and maximize ROI.
• Track usage and KPIs, monitor risks, and coordinate with teams to improve product stickiness.

Skills

B2B Account Management

Quota attainment

Interpersonal skills

Communication

Education

Bachelor’s degree or equivalent

Tools

Excel

CRM software

Job description

Fusable is seeking an Account Manager to own post-sales relationships for a portfolio of SMB clients. You will onboard, drive product adoption, realize value, and pursue upsell/cross-sell opportunities while ensuring renewal and retention.

Collaboration with Product, Marketing, Data Analysts, and Sales is essential. You will manage a high-volume book, work independently, and thrive in a cross-functional environment to deliver outcomes and maximize ROI for clients.