Remote AWS Solution Architect — AI‑Driven CCaaS

Carlsbad Tech; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Remote work options

Flexible working hours

Travel opportunities

Job summary

A leading tech company in the United States seeks an AWS Solution Architect to ensure customer success with Amazon Connect solutions. This role involves conducting technology assessments, leading customer discoveries, and translating requirements into effective contact center designs. Candidates should have strong AWS expertise, experience in contact centers, and proven troubleshooting skills. This position also values collaboration and offers a flexible and remote-friendly work culture.

Qualifications

• Customer-facing contact center experience required.
• Advanced knowledge of AWS services and cloud architecture necessary.
• Experience in technology/software sales or consulting is preferred.

Responsibilities

• Ensure customer success in building Amazon Connect solutions.
• Conduct technology assessments to identify customer needs.
• Lead discovery for customers and build ROIs for projects.

Skills

Customer-facing contact center experience

Experience building integrations across WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)

Communication and presentation skills

API integration experience

Strong troubleshooting and debugging skills

Experience with Cloudformation and Contact Flow Design

Contact Center architecture knowledge

Experience in technology/software sales

Advanced knowledge of AWS services and cloud architecture

Education

AWS Solution Architect Certification

Salesforce Certified Administrator

Tools

CloudFormation

Lex Integration

Jenkins

Job description

A leading tech company in the United States seeks an AWS Solution Architect to ensure customer success with Amazon Connect solutions. This role involves conducting technology assessments, leading customer discoveries, and translating requirements into effective contact center designs. Candidates should have strong AWS expertise, experience in contact centers, and proven troubleshooting skills. This position also values collaboration and offers a flexible and remote-friendly work culture.