Remote Amazon Connect Solutions Architect (AWS CX)

Caylent

United States

Remote

USD 140,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

401(k) with match

Company laptop

Dental Insurance

Disability Insurance

Life Insurance

FSA

Learning stipend

Unlimited PTO

Paid holidays

Job summary

Caylent is seeking a Customer Solutions Architect specializing in Amazon Connect to partner with our sales team and enterprise clients. The right candidate combines deep Amazon Connect expertise with broad AWS knowledge and a proven ability to establish themselves as a trusted advisor.

We design and implement CX solutions leveraging AWS services, including AI integration. This fully remote role supports clients across regulated industries such as healthcare, finance, and government.

Qualifications

Experience as a Customer Solutions Architect focusing on Amazon Connect and AWS services.
Ability to lead architecture sessions and translate customer needs into technical designs.
Experience developing proof-of-concept projects and ensuring security compliance.

Responsibilities

Provide technical thought leadership and trusted advisor to executives on CX transformation.
Lead architecture sessions for Amazon Connect and modern CX solutions.
Author proposals, designs, and SOIs capturing requirements and delivery approach.
Conduct discovery workshops and translate challenges into technical solutions.
Develop PoCs demonstrating Amazon Connect value and capabilities.
Act as SME on Amazon Connect throughout sales cycles.