Remote Amazon Connect Solutions Architect (AWS CX)

Caylent; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with match

Company laptop

Dental Insurance

Disability Insurance

Life Insurance

FSA

Learning stipend

Unlimited PTO

Paid holidays

Job summary

Caylent is seeking a Customer Solutions Architect specializing in Amazon Connect to partner with our sales team and enterprise clients. The right candidate combines deep Amazon Connect expertise with broad AWS knowledge and a proven ability to establish themselves as a trusted advisor.

We design and implement CX solutions leveraging AWS services, including AI integration. This fully remote role supports clients across regulated industries such as healthcare, finance, and government.

Qualifications

• Experience as a Customer Solutions Architect focusing on Amazon Connect and AWS services.
• Ability to lead architecture sessions and translate customer needs into technical designs.
• Experience developing proof-of-concept projects and ensuring security compliance.

Responsibilities

• Provide technical thought leadership and trusted advisor to executives on CX transformation.
• Lead architecture sessions for Amazon Connect and modern CX solutions.
• Author proposals, designs, and SOIs capturing requirements and delivery approach.
• Conduct discovery workshops and translate challenges into technical solutions.
• Develop PoCs demonstrating Amazon Connect value and capabilities.
• Act as SME on Amazon Connect throughout sales cycles.

Skills

Amazon Connect

AWS

Pre-sales

Solution design

Generative AI

Security & compliance

Client engagement

Tools

Amazon Lex

Amazon Bedrock

Job description

Caylent is seeking a Customer Solutions Architect specializing in Amazon Connect to partner with our sales team and enterprise clients. The right candidate combines deep Amazon Connect expertise with broad AWS knowledge and a proven ability to establish themselves as a trusted advisor.

We design and implement CX solutions leveraging AWS services, including AI integration. This fully remote role supports clients across regulated industries such as healthcare, finance, and government.