Senior CCaaS Architect — AI-First Cloud Contact Center

Quantiphi; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Impactful work in a fast-growing tech company

Opportunity for upskilling

Work with innovative teams on cutting-edge technology

Job summary

A leading digital engineering firm in the United States is looking for a CCaaS Architect with over 11 years of experience. The role involves designing and implementing integrated contact center solutions leveraging advanced cloud technologies. Candidates should have a strong background in IVR systems and various CCaaS platforms such as Google CCAI and Amazon Connect. This position offers a full-time employment opportunity in a fast-paced environment focused on innovation and growth.

Qualifications

• 11+ years experience in contact center solutions.
• Strong understanding of cloud-based CCaaS platforms.
• Ability to create detailed technical documentation.

Responsibilities

• Design and develop comprehensive CCaaS solutions.
• Provide technical guidance to project teams.
• Integrate CCaaS solutions with enterprise systems.
• Conduct proof of concepts for new technologies.

Skills

IVR systems

Cloud-based CCaaS platforms

Cloud infrastructure

Integration technologies (APIs, web services)

Omni-channel solutions

Tools

Google CCAI Platform

Genesys Cloud

Amazon Connect

Five9

Cisco

Avaya

Job description

A leading digital engineering firm in the United States is looking for a CCaaS Architect with over 11 years of experience. The role involves designing and implementing integrated contact center solutions leveraging advanced cloud technologies. Candidates should have a strong background in IVR systems and various CCaaS platforms such as Google CCAI and Amazon Connect. This position offers a full-time employment opportunity in a fast-paced environment focused on innovation and growth.