Senior AWS Cloud Architect - AI-Powered Contact Centers

Bounteous; Frisco (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Bounteous is seeking a seasoned Cloud Solutions Architect to lead design and delivery of AI-powered customer experience solutions on AWS. You will architect end-to-end Amazon Connect contact centers, integrate with Lex, Contact Lens, and Bedrock AgentCore, and build agentic AI capabilities while guiding executive stakeholders and delivery teams.

You will own multi-year technology roadmaps, ensure secure, compliant serverless designs, and collaborate with client executives and AWS/partner teams

Qualifications

• 10+ years in consulting with ownership of solution architecture across multiple client engagements.
• Leading and mentoring delivery teams of engineers and architects.
• Scoping, estimation, and SOW development; comfortable supporting pre-sales and expansion conversations.
• Executive-level communication, translating technical decisions into business outcomes for client stakeholders.
• Building and maintaining a multi-year client technology roadmap beyond a single project.

Responsibilities

• Design and deliver end-to-end Amazon Connect contact centers, including contact flows, routing, and agent workspace configuration.
• Develop Lex bots and Q in Connect for self-service and agent assist; use Contact Lens for analytics and quality management.
• Architect serverless AWS solutions with HIPAA/PHI considerations; implement IAM, security, and compliance controls.
• Lead and mentor delivery teams; guide client executives and shape multi-year technology roadmaps.
• Collaborate with AWS account and partner teams on joint delivery and pre-sales support.

Skills

Cloud Architecture

AWS

Serverless

Leadership

Consulting

Pre-sales

Roadmaps

Executive communication

Client engagements

SOW development

Education

AWS Solutions Architect Professional

Tools

Amazon Connect

Lex

Bedrock AgentCore

Strands Agents SDK

MCP

Lambda

API Gateway

DynamoDB

S3

CloudFormation

CDK

Terraform

X-Ray

CloudWatch

Job description

Bounteous is seeking a seasoned Cloud Solutions Architect to lead design and delivery of AI-powered customer experience solutions on AWS. You will architect end-to-end Amazon Connect contact centers, integrate with Lex, Contact Lens, and Bedrock AgentCore, and build agentic AI capabilities while guiding executive stakeholders and delivery teams.

You will own multi-year technology roadmaps, ensure secure, compliant serverless designs, and collaborate with client executives and AWS/partner teams