Global Partner Solutions Architect for Contact Center

Amazon Web Services (AWS); Arlington (VA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. in Arlington, VA is seeking a Specialist Solutions Architect to own end-to-end go-to-market for AWS Connect within the ASP.

You will collaborate with field and central teams, provide advanced technical knowledge to GTM squads, and lead the creation of architectural artifacts, reference architectures and customer engagements.

This role emphasizes leadership, partnership development, and delivering scalable cloud solutions for customers across public sector and healthcare.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent.
• Experience in IT development or implementation/consulting in the software or Internet industries.
• Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Experience in design, implementation, or consulting in applications and infrastructures.
• 4+ years of contact center, or 2+ years of contact center experience.

Responsibilities

• Represent the voice of the customer and our partners; collaborate with field and central teams to bring customer feedback to product teams.
• Provide advanced technical knowledge to your aligned GTM teams to unblock our partners delivering for customers’ largest challenges.
• Own the technical bar for specialist technical artifacts and standards.
• Collaborate with GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events.
• Guide and support an AWS internal community of technical subject matter experts aligned to your customers; create field enablement materials for the broader SA population.
• Design and deliver practice build and continual improvement to our partners' business, ensuring partners deliver architectures and implementations that meet customer needs.

Skills

Contact Center experience

Cloud computing

Software development

Infrastructure design

Education

Bachelor's degree in computer science or engineering or mathematics

Job description

Amazon Web Services, Inc. in Arlington, VA is seeking a Specialist Solutions Architect to own end-to-end go-to-market for AWS Connect within the ASP.

You will collaborate with field and central teams, provide advanced technical knowledge to GTM squads, and lead the creation of architectural artifacts, reference architectures and customer engagements.

This role emphasizes leadership, partnership development, and delivering scalable cloud solutions for customers across public sector and healthcare.