Remote AWS Connect Architect for Cloud Contact Center

AHU Technologies Inc; Washington (District of Columbia); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

AHU Technologies Inc is looking for an AWS Connect Specialist based in Washington, DC. The successful candidate will be responsible for designing, implementing, and maintaining an AWS Connect cloud-based contact center, ensuring performance aligns with business objectives.

Key responsibilities include configuring contact flows, managing outbound campaigns, and ensuring compliance with security regulations. A minimum of 3 years’ experience with AWS Connect is essential. Flexible work from home options are available.

Qualifications

• Minimum of 3 years hands-on experience with Amazon Connect and AWS services.
• AWS certifications like AWS Certified Solutions Architect preferred.
• Proven ability to work with cross-functional teams and communicate effectively.

Responsibilities

• Design, implement, and maintain AWS Connect cloud-based contact center.
• Develop and deploy chatbots within Connect contact flows.
• Configure and maintain Amazon Connect instances and security profiles.
• Set up outbound voice campaigns and ensure compliance with regulations.
• Collaborate with security staff to ensure compliance with relevant controls.
• Identify and resolve technical issues in the AWS Connect environment.

Skills

Amazon Connect CCaaS hands-on experience

AWS CI/CD experience

Scripting with AWS services (Lambda, DynamoDB, S3)

Understanding of VoIP and CX strategies

Contact flow creation and management in Amazon Connect

Configuration of reporting and dashboard capabilities

Workforce optimization best practices

Effective communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

AWS Lambda

Amazon Connect

Amazon QuickSight

Amazon Lex

Job description

AHU Technologies Inc is looking for an AWS Connect Specialist based in Washington, DC. The successful candidate will be responsible for designing, implementing, and maintaining an AWS Connect cloud-based contact center, ensuring performance aligns with business objectives.

Key responsibilities include configuring contact flows, managing outbound campaigns, and ensuring compliance with security regulations. A minimum of 3 years’ experience with AWS Connect is essential. Flexible work from home options are available.