Principal Cloud Architect (AWS)

Bounteous; Frisco (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Bounteous is seeking a seasoned Cloud Solutions Architect to lead design and delivery of AI-powered customer experience solutions on AWS. You will architect end-to-end Amazon Connect contact centers, integrate with Lex, Contact Lens, and Bedrock AgentCore, and build agentic AI capabilities while guiding executive stakeholders and delivery teams.

You will own multi-year technology roadmaps, ensure secure, compliant serverless designs, and collaborate with client executives and AWS/partner teams

Qualifications

• 10+ years in consulting with ownership of solution architecture across multiple client engagements.
• Leading and mentoring delivery teams of engineers and architects.
• Scoping, estimation, and SOW development; comfortable supporting pre-sales and expansion conversations.
• Executive-level communication, translating technical decisions into business outcomes for client stakeholders.
• Building and maintaining a multi-year client technology roadmap beyond a single project.

Responsibilities

• Design and deliver end-to-end Amazon Connect contact centers, including contact flows, routing, and agent workspace configuration.
• Develop Lex bots and Q in Connect for self-service and agent assist; use Contact Lens for analytics and quality management.
• Architect serverless AWS solutions with HIPAA/PHI considerations; implement IAM, security, and compliance controls.
• Lead and mentor delivery teams; guide client executives and shape multi-year technology roadmaps.
• Collaborate with AWS account and partner teams on joint delivery and pre-sales support.

Skills

Cloud Architecture

AWS

Serverless

Leadership

Consulting

Pre-sales

Roadmaps

Executive communication

Client engagements

SOW development

Education

AWS Solutions Architect Professional

Tools

Amazon Connect

Lex

Bedrock AgentCore

Strands Agents SDK

MCP

Lambda

API Gateway

DynamoDB

S3

CloudFormation

CDK

Terraform

X-Ray

CloudWatch

Job description

We’re looking for a seasoned Cloud Solutions Architect to lead the design and delivery of modern, AI-powered customer experience solutions on AWS. In this role, you’ll architect end-to-end Amazon Connect contact centers, from contact flows and routing to Lex, Contact Lens, and Amazon Q in Connect, while also building the next generation of agentic AI capabilities using Amazon Bedrock AgentCore, Strands Agents, and MCP. You’ll bring deep expertise in serverless, secure, and compliant AWS architecture (including HIPAA and PHI workloads), paired with the consulting experience to guide client executives, mentor delivery teams, and shape multi-year technology roadmaps. If you thrive at the intersection of contact center transformation and agentic AI, and you’re equally comfortable in a technical deep dive and a boardroom, this is your opportunity to own the architecture and drive meaningful business outcomes for our clients.

Amazon Connect

• Designing and building Amazon Connect contact centers end to end: contact flows, routing profiles, queues, and agent workspace configuration
• Amazon Lex bots and Amazon Q in Connect for self-service and agent assist
• Contact Lens for conversational analytics, sentiment, and quality management
• Connect Customer Profiles, Cases, Tasks, and outbound campaigns
• Lambda and API integrations into CRMs and back-office systems (Salesforce, ServiceNow, claims and member platforms)
• Telephony and carrier integration, SIP, and migrations from legacy platforms such as Genesys, Avaya, or Cisco

Agentic AI on AWS

• Amazon Bedrock AgentCore: Runtime, Gateway, Memory, Identity, and Observability
• Building agents with Bedrock Agents and the Strands Agents SDK, including multi-agent orchestration
• Model Context Protocol (MCP) tool design and secure tool access patterns
• RAG with Bedrock Knowledge Bases, prompt engineering, and Bedrock Guardrails
• Agent evaluation, tracing, and production monitoring
• Model selection and cost/latency tradeoffs across Claude, Nova, and other Bedrock models

Core AWS Architecture

• Serverless and event-driven design: Lambda, Step Functions, EventBridge, API Gateway, DynamoDB, S3, Kinesis
• IAM, security, and compliance architecture for regulated data, including HIPAA and PHI handling
• Infrastructure as code (CDK, Terraform, or CloudFormation) and CI/CD pipelines
• Well-Architected reviews, cost optimization, and observability with CloudWatch and X-Ray
• AWS Solutions Architect Professional or equivalent certification preferred

Consulting and Leadership

• 10+ years in consulting with ownership of solution architecture across multiple client engagements
• Leading and mentoring delivery teams of engineers and architects
• Scoping, estimation, and SOW development; comfortable supporting pre-sales and expansion conversations
• Executive-level communication, translating technical decisions into business outcomes for client stakeholders
• Building and maintaining a multi-year client technology roadmap beyond a single project
• Working alongside AWS account and partner teams on joint delivery

Nice to Have

• Healthcare payer or Blue Cross Blue Shield experience
• Prior Technical Lead or account-level architecture role at a services firm
• Familiarity with Salesforce Service Cloud Voice or other CCaaS integrations