Remote AV & Video Conferencing Specialist

New Era Technology; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day 1 HMO + 1 free dependent

Health and Wellness Reimbursement

Sunlife Group Insurance

Company Salary Loans

Government contributions

13th month pay

Night differential pay

Holiday pay

Mandated Leaves

Work equipment provided

Job summary

New Era Technology is seeking a Service Delivery Specialist to provide remote support for AV and video conferencing systems, manage service requests, and coordinate technicians and vendors. The role emphasizes delivering excellent customer service while following company processes.

Responsibilities include troubleshooting, ticketing, documentation, and inventory support. The ideal candidate has AV knowledge, strong communication skills, and a willingness to learn new technologies in a remote,

Qualifications

• Basic knowledge of AV equipment and video conferencing platforms.
• Strong computer skills and confidence using technology.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Perceptive and critical thinker with the ability to troubleshoot and resolve issues.
• Team-oriented but able to work independently when needed.
• Able to multitask, prioritize tasks, and work well under pressure.
• Adaptable and willing to learn new skills and technologies.
• Professional, reliable, and able to handle confidential information with discretion.
• Flexible adjust shifts when required.
• AV, Computer Science, or related certifications are a plus.
• Strong work ethic and a commitment to delivering excellent service.

Responsibilities

• Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues.
• Provide remote troubleshooting and support for audiovisual and video conferencing systems.
• Manage and track service requests through the ticketing system, ensuring timely resolution.
• Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes.
• Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
• Maintain service contracts, records, and equipment documentation.
• Assist with inventory management and identify potential sales opportunities.
• Deliver exceptional customer service while ensuring compliance with company processes and standards.

Skills

AV equipment basics

Video conferencing platforms

Technical troubleshooting

Written communication

Verbal communication

Customer service

Interpersonal skills

Multitasking

Task prioritization

Independent work

Shifts flexibility

Certifications (AV/CSrelated)

Job description

New Era Technology is seeking a Service Delivery Specialist to provide remote support for AV and video conferencing systems, manage service requests, and coordinate technicians and vendors. The role emphasizes delivering excellent customer service while following company processes.

Responsibilities include troubleshooting, ticketing, documentation, and inventory support. The ideal candidate has AV knowledge, strong communication skills, and a willingness to learn new technologies in a remote,