Video Conference AV Support Specialist

Cornerstone Research; Illinois; Hybrid; USD 58,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare options

Retirement savings plans

Fertility treatments

Parental leave

Job summary

Cornerstone Research is seeking an Audio Video Support Coordinator to deliver an exceptional video conference and technology-based meeting experience. This role designs, maintains, and supports Zoom and Poly video infrastructure, conference room systems, and webinar events across our offices.

You will create and manage user accounts, handle support tickets, educate staff on AV best practices, and collaborate with IT teams on upgrades.

Qualifications

• 2+ years of relevant work experience in a professional services firm preferred.
• Experience with Poly, Zoom and conference room and AV technology.
• Excellent quality-conscious customer service skills.
• Excellent written and oral communications.

Responsibilities

• Supports executive level and client events with discretion, effective management, and strong communication.
• Provides conference room support and administration for all offices.
• Provides off-site AV support for events requiring video conferencing.
• Designs, configures, and optimizes video conference infrastructure.
• Optimizes conference room equipment to maximize performance and resource use.
• Educates staff on effective use of video conference equipment.
• Configures, supports, and maintains web/audio collaboration tools.
• Documents hardware issues, repairs, installations, and upgrades.
• Maintains documentation and improves service quality.
• Tracks problems from start to resolution and coordinates with vendors/IT teams.

Skills

Customer service

Communication

Problem solving

Adaptability

Teamwork

Education

High school diploma

Tools

Zoom

Poly

AV hardware

Job description

Cornerstone Research is seeking an Audio Video Support Coordinator to deliver an exceptional video conference and technology-based meeting experience. This role designs, maintains, and supports Zoom and Poly video infrastructure, conference room systems, and webinar events across our offices.

You will create and manage user accounts, handle support tickets, educate staff on AV best practices, and collaborate with IT teams on upgrades.