Audio/Video Event Specialist

ARK Solutions, Inc.; Ocoee (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services company located in Ocoee, Florida, seeks an experienced A/V Event Specialist. The role includes providing technical support for audio visual systems, coordinating installation setups, and supporting collaboration technologies. Candidates should have a solid background in AV systems, with a minimum of 3 years of experience and relevant educational qualifications. Skills in control systems and collaboration software are essential, and the company offers a dynamic work environment.

Qualifications

• Min 3 years of work experience is required.
• Proven track record in AV system commissioning.
• Knowledge of AV signal flow and structured cabling standards is needed.

Responsibilities

• Coordinates audio visual installation and setups.
• Identify and diagnose hardware and software problems.
• Train customers and technical staff on equipment use.

Skills

IT Enterprise experience

Problem-solving skills

Ability to learn new systems

Organizational skills

Collaboration

Education

Associate's or Bachelor's Degree

Technical institute degree/certificate in Computer Science

Tools

Crestron

Q-SYS

Microsoft Teams

Office 365

Job description

Overview

A/V Event Specialist

Position Summary: Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.

General Characteristics: Responsible for providing post-sales technical product support. This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications/solutions, performing bug verification, release testing and beta support for one or more products. May work at the customer site to design and install applications. Must have knowledge of one or more of the enterprise\'s products and familiarity of multiple applications.

Responsibilities

• Coordinates and assists in audio visual installation, setups and video conferencing support
• Virtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)
• Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)
• Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portals
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.
• Train customers and technical staff on use of equipment
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Perform other duties as assigned
• Ability to lift 50 pounds

Qualifications

• Required Skills: IT Enterprise experience is preferred
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
• Proven track record in AV system commissioning, ideally with an AV integrator or enterprise deployment team
• Proficiency in control systems (Crestron, Q-SYS) and DSP configuration software
• Knowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices
• Experience: Min 3 years of work experience.
• Education: Associate\'s or Bachelor\'s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience