Senior AV Engineer: Video Conferencing & Live Events

TechDigital Group; San Jose (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

The AV services technician role focuses on operating, maintaining, and upgrading video conferencing systems across meetings and events. You will work with cross-functional teams to ensure reliable delivery and high-quality experiences for internal and external participants.

You will manage incident tracking in ServiceNow, configure Cisco and Microsoft collaboration gear, and produce Run of Show and readiness checklists for All Hands and town halls.

Qualifications

• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
• 5–7 years of related work experience.
• Experience operating AV systems for live events.
• Strong communication and documentation skills.
• Ability to work independently and in a team.
• Experience with incident tracking in ServiceNow.

Responsibilities

• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize ServiceNow for incident tracking, service tickets, and change requests.
• Provide event planning production packets with logistics, test plans, configuration drawings, and other necessary information for cross-functional teams.
• Schedule, set up, and disconnect video conferences for internal and external meetings.
• Troubleshoot and resolve video conferencing incidents, including hardware/software issues.
• Collaborate with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhere to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Produce Run of Show documents, attendance reports, and IT equipment readiness checklists for Audio Video production.

Skills

Video conferencing systems

AV setup & operations

Troubleshooting skills

Meeting platforms: Zoom/Teams/WebEx

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

ServiceNow

MS 365

Cisco CUCM

Cisco TMS

Expressways

Microsoft Teams Rooms

Poly Endpoints

Zoom Rooms

Crestron

Extron

Bi-Amp

Vaddio equipment

Shure audio

QSC gear

Epson projectors

Job description

The AV services technician role focuses on operating, maintaining, and upgrading video conferencing systems across meetings and events. You will work with cross-functional teams to ensure reliable delivery and high-quality experiences for internal and external participants.

You will manage incident tracking in ServiceNow, configure Cisco and Microsoft collaboration gear, and produce Run of Show and readiness checklists for All Hands and town halls.