AV/Video Tech Support

Arete Technologies, Inc.; Richmond (VA); On-site; USD 46,000 - 65,000; Full time

Job summary

A consulting and outsourcing firm is seeking an experienced IT Support Technician to provide audio-visual and video teleconferencing support. The role involves troubleshooting various AV/VTC issues, supporting desktop equipment setups, and managing video productions for live events. Qualified candidates will have at least four years of relevant experience, strong customer service skills, and proficiency with multiple software tools. Local candidates are preferred as only in-person interviews will be conducted.

Qualifications

• At least four years current experience in IT support.
• Experience with audio/video conferencing and related issues.
• Experience in desktop, laptop, tablet, mobile device and printer support.

Responsibilities

• Provide technical support for VTC conference call monitoring and troubleshooting.
• Install and configure VTC codec equipment.
• Assist customers with electronic presentations and AV/VTC equipment.
• Schedule and monitor audio/video conferences.
• Train users to operate AV/VTC equipment.
• Schedule and manage audio/video conferences and dry runs.
• Perform video recordings and media editing for events.

Skills

Windows 7/10

Microsoft Office

Project

Visio

SharePoint

Audio/video editing software for MAC & PC

Mac editing

PC editing

Job description

Arete Technologies, Inc. offers a set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on delivering paramount and unsurpassed services combined with cost‑saving solutions to the clients.

We understand the business requirements in the present day corporate scenario and aspire to provide world‑class services enabling the organization to burgeon and flourish while keeping the work‑life balance intact. The global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one‑stop solutions for all your workforce needs.

Our team is an exquisite amalgamation of vast experience of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on a 24×7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both consultants and clients.

We are pre‑eminent service providers in the field of staff augmentation, IT Consultancy, Software development, and Web Development, providing unexcelled services and focusing on both the employers and employees.

Job Description

IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end‑user support services.

DUTIES AND RESPONSIBILITIES:

• Provide technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues.
• Install and configure VTC codec equipment and support of desktop or room‑based VTC suites.
• Upgrade current software and hardware already in operation.
• Work directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment.
• Work directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device, and printer issues.
• Schedule, setup, monitor point‑to‑point, multi‑point, dry run, and ad‑hoc audio/video conference.
• Perform video camera and audio recordings.
• Perform media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team.
• Set up and operate audio system for live events and ceremonies, and assist video production requirements.
• Train techs and end users to operate AV/VTC equipment.
• Conduct site surveys to establish AV/VTC equipment customer requirements.
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment.
• Job requires some travel and overnight stays.

REQUIRED EXPERIENCE:

• At least four years current experience.

REQUIRED SKILLS:

• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC audio/video editing software.

CERTIFICATIONS DESIRED:

• Install and configure VTC codec equipment and support of desktop or room‑based VTC suites.
• High Level of Customer Service.

Qualifications

• Local candidates strongly preferred.
• ONLY in‑person interviews will be conducted, NO Skype, NO exceptions.