Remote Automotive Support Specialist

Morley; Town of Florida (NY); Remote; USD 36,000 - 48,000; Full time

Job summary

Morley is seeking a remote customer service associate to support a leading automotive brand from home. You will handle inbound/outbound calls, chats, and emails, using multiple systems to research requests while maintaining accurate documentation and a positive, helpful attitude.

Responsibilities include following defined steps to resolve cases, managing multiple channels, and delivering consistent, quality service in a structured contact center environment. Michigan residents only.

Qualifications

• Must have a high school diploma or equivalent.
• At least 3 years of customer service experience.
• Ability to pass a pre-employment background check and drug screen.
• Remote work: Michigan residents only.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
• Use web-based tools and internal systems to research questions and requests
• Document each interaction clearly and accurately
• Manage assigned cases from start to resolution by following defined steps and completing required actions

Skills

Communication

Empathy

Multitasking

Computer literacy

Typing 25 wpm

Education

High school diploma or equivalent

Job description

Morley is seeking a remote customer service associate to support a leading automotive brand from home. You will handle inbound/outbound calls, chats, and emails, using multiple systems to research requests while maintaining accurate documentation and a positive, helpful attitude.

Responsibilities include following defined steps to resolve cases, managing multiple channels, and delivering consistent, quality service in a structured contact center environment. Michigan residents only.