Remote Automotive Customer Care Specialist

Morley; Michigan; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Wellness program

Job summary

Morley is seeking a remote customer service associate to support one of the world’s leading automotive brands. You will act as a liaison between car owners and the dealership service team to assist with after-sales concerns.

The role runs at a fast pace in a call queue, requiring routine, focus, and adherence to documented processes. Automotive knowledge is not required, and you’ll work across phone, chat, and email channels.

Qualifications

• Must have strong written and verbal communication.
• Demonstrated empathy and dependability.
• Able to multitask efficiently across systems.

Responsibilities

• Handle inbound/outbound calls and other channels with a positive attitude.
• Use web-based tools and internal systems to research and resolve requests.
• Document each interaction clearly and accurately.
• Manage cases from start to finish by following defined steps.

Skills

Communication

Empathy

Multitasking

Computer & Web literacy

AI tools familiarity

Typing speed 25 wpm

Education

High school diploma or equivalent

Job description

Morley is seeking a remote customer service associate to support one of the world’s leading automotive brands. You will act as a liaison between car owners and the dealership service team to assist with after-sales concerns.

The role runs at a fast pace in a call queue, requiring routine, focus, and adherence to documented processes. Automotive knowledge is not required, and you’ll work across phone, chat, and email channels.