Remote Automotive Support Specialist

Morley Companies, Inc.; Michigan; Remote; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

401(k) with match

FSA

Job summary

Morley Companies, Inc. is seeking a remote customer service specialist who can support a world-renowned automotive brand for Michigan residents. You will handle inbound and outbound calls, chats, and emails in a structured, documented process across multiple systems to resolve inquiries.

The role emphasizes consistency, patience, and accuracy in a fast-paced environment with quarterly schedule adjustments and a focus on quality customer interactions.

Qualifications

• Must be able to pass a pre-employment background check and drug screen.
• High school diploma or equivalent required.
• 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role with regular customer interaction).
• Availability to work shifts within hours of operation: Monday-Saturday, 8 a.m. – 9 p.m. Eastern time.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email) while maintaining a positive attitude.
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps and completing required actions.

Skills

Written & verbal communication

Empathy & dependability

Multitasking

Computer & web proficiency

AI tools familiarity

Typing speed 25 wpm

Education

High school diploma or equivalent

Job description

Morley Companies, Inc. is seeking a remote customer service specialist who can support a world-renowned automotive brand for Michigan residents. You will handle inbound and outbound calls, chats, and emails in a structured, documented process across multiple systems to resolve inquiries.

The role emphasizes consistency, patience, and accuracy in a fast-paced environment with quarterly schedule adjustments and a focus on quality customer interactions.