Remote Automotive Support Specialist

Morley; South Carolina; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Paid time off

401(k) with match

Disability insurance

Job summary

Morley is seeking a remote customer service associate to support a world‑renowned automotive brand from home. You’ll handle inbound and outbound conversations across phone, chat, and email, researching questions and resolving cases using defined processes. Calls may be recorded and you’ll follow the same steps repeatedly in a monitored environment with set schedules.

Automotive knowledge isn’t required. The role emphasizes steady, patient conversations with strong communication, empathy, and

Qualifications

• Must be able to pass a pre-employment background check and drug screen
• 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)
• Availability to work shifts within our hours of operation: Monday-Saturday; 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)
• Ability to stick to your schedule reliably. Some queues are time-sensitive, so consistent attendance and on-time logins matter.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
• Use web-based tools and internal systems to research questions and requests
• Document each interaction clearly and accurately
• Manage assigned cases from start to resolution by following defined steps and completing required actions

Skills

Communication skills

Empathy

Multitasking

Typing speed 25 wpm

Computer & web

AI tools familiarity

Education

High school diploma or equivalent

Job description

Morley is seeking a remote customer service associate to support a world‑renowned automotive brand from home. You’ll handle inbound and outbound conversations across phone, chat, and email, researching questions and resolving cases using defined processes. Calls may be recorded and you’ll follow the same steps repeatedly in a monitored environment with set schedules.

Automotive knowledge isn’t required. The role emphasizes steady, patient conversations with strong communication, empathy, and