Remote Automotive Support Specialist

Morley; Mississippi; On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Job summary

Morley is hiring for a remote contact center role supporting a leading automotive brand. You will act as a liaison between car owners and dealership service teams to assist with after-sales concerns, with a focus on consistent, high-quality customer conversations.

The role involves a fast-paced environment, routine processes, and the ability to research and document details across multiple systems. Flexible schedules and strong communication are essential.

Qualifications

• Must have ability to pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role with customers).
• Availability to work shifts within our hours of operation: Monday-Saturday, 8 a.m. – 9 p.m. Eastern time.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email) while keeping a positive attitude.
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps and completing required actions.

Skills

Communication skills

Empathy & dependability

Multitasking

Computer literacy

AI tools familiarity

Typing 25 wpm

Education

High school diploma

Job description

Morley is hiring for a remote contact center role supporting a leading automotive brand. You will act as a liaison between car owners and dealership service teams to assist with after-sales concerns, with a focus on consistent, high-quality customer conversations.

The role involves a fast-paced environment, routine processes, and the ability to research and document details across multiple systems. Flexible schedules and strong communication are essential.