Remote Automotive Service Advisor with 4 ASE Certifications

Enterprise Fleet Management; St. Louis (MO); On-site; USD 36,000 - 39,000; Full time

Job summary

Enterprise Fleet Management is seeking a Service Advisor to guide maintenance and repair decisions for fleets, working remotely from home in St. Louis, MO. You will review repair orders, recommend service intervals, and help clients and vendors minimize downtime while controlling costs.

The role requires 4 valid ASE certifications, customer service experience, and automotive maintenance expertise. The company offers comprehensive benefits and growth opportunities with a global leader.

Qualifications

• Minimum of 4 valid ASE certifications (no expired certifications).
• Six (6) months of customer service experience required
• Two (2) years of automotive maintenance, repair consultation or dealership service department experience required
• Degree in Automotive Technology preferred
• Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must live in the St. Louis Metropolitan area or surrounding counties

Responsibilities

• Reviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness.
• Recommending proper maintenance intervals, repair procedures, and pricing.
• Supporting Fleet Management offices, clients, and vendors to minimize downtime and control costs.
• Reviewing and applying automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
• Reviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
• Negotiating changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
• Analyzing clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
• Identifying opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
• Fielding calls from drivers, evaluating specific needs to locate and suggest proper and cost effect service locations for clients

Skills

ASE certifications

Customer service

Automotive knowledge

Education

Degree in Automotive Technology

Tools

Microsoft Office

Job description

Enterprise Fleet Management is seeking a Service Advisor to guide maintenance and repair decisions for fleets, working remotely from home in St. Louis, MO. You will review repair orders, recommend service intervals, and help clients and vendors minimize downtime while controlling costs.

The role requires 4 valid ASE certifications, customer service experience, and automotive maintenance expertise. The company offers comprehensive benefits and growth opportunities with a global leader.