Auto Service Advisor: Top Pay, No Weekends, Growth

Msautomotive; St. Louis (MO); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Earn Industry-Leading Pay

Enjoy Exceptional Benefits

Unlock Endless Career Growth Opportunt

Job summary

Main Street Auto in Missouri is seeking a Service Advisor to join our automotive service team. You will be the primary customer contact, coordinating maintenance and repairs while delivering a positive experience.

The role emphasizes communication, scheduling, cost estimation, and repair order management, with a focus on accuracy and customer satisfaction. High school diploma required; automotive knowledge helpful; 3–5 years experience preferred.

Qualifications

• High school diploma or equivalent; automotive education or certification is a plus.
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Automotive knowledge

Computer skills

Customer service

Education

High school diploma

Automotive certification

Tools

Automotive software

Dealership software

Job description

Main Street Auto in Missouri is seeking a Service Advisor to join our automotive service team. You will be the primary customer contact, coordinating maintenance and repairs while delivering a positive experience.

The role emphasizes communication, scheduling, cost estimation, and repair order management, with a focus on accuracy and customer satisfaction. High school diploma required; automotive knowledge helpful; 3–5 years experience preferred.