Remote Automotive Maintenance Coordinator

Enterprise Fleet Management

Orlando (FL)

On-site

USD 2,755,000 - 3,239,000

Full time

14 days+

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Job summary

Enterprise Fleet Management, a private fleet management leader, is seeking an Automotive Maintenance Coordinator to provide technical support on scheduled maintenance and wear items for fleet groups, clients, and vendors.

The role reviews repair orders for manufacturer compliance, negotiates service intervals and pricing, and grants approvals. It combines home-based work from Orlando, FL with a dynamic, customer-focused environment.

Qualifications

Six months of customer service experience required.
Six months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred.
Degree in Automotive Technology preferred.
ASE (Automotive Service Excellence) certifications preferred.
Basic proficiency with Microsoft Office products (Word, Excel, and Outlook) and ability to meet work-from-home technical requirements.

Responsibilities

Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
Contact clients to provide recommendations, explain proposed repair procedures and gain approval
Make recommendations to internal business partners regarding repair recommendations and cost
Locate and suggest proper service locations for clients