Remote Automotive Customer Care Specialist

Morley; Alabama; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical & prescription coverage

Dental & vision insurance

Paid time off

401(k) with match

FSA

Job summary

Morley is seeking a remote customer care associate to support a leading automotive brand from home. You will interact with car owners and dealership service teams, handling after-sales inquiries, while following defined processes in a fast-paced, monitored environment.

Responsibilities include researching requests, documenting interactions, and managing cases from start to finish across phone, chat, and email.

Qualifications

• High school diploma or equivalent
• 3+ years of customer service experience (call center, retail, hospitality)
• Ability to pass pre-employment background check & drug screen
• Shifts within hours of operation: Mon-Sat, various time windows ET to PT
• Ability to adhere to schedule, reliable attendance

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email) while maintaining a positive attitude
• Research questions using web-based tools and internal systems
• Document each interaction clearly and accurately
• Manage assigned cases from start to resolution by following defined steps

Skills

Excellent written and verbal comms

Empathy & dependability

Multitasking

Computer & web navigation

AI tools familiarity

Typing speed 25 wpm

Job description

Morley is seeking a remote customer care associate to support a leading automotive brand from home. You will interact with car owners and dealership service teams, handling after-sales inquiries, while following defined processes in a fast-paced, monitored environment.

Responsibilities include researching requests, documenting interactions, and managing cases from start to finish across phone, chat, and email.