Remote Auto Warranty CSR | Growth & Benefits

DriveTime; United States; A distancia; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work From Home

Medical, Dental, Vision

401(k)

Life Insurance

Short/Long-term Disability

Growth Opportunities

Tuition Reimbursement

Wellness Program

Paid Time Off

Team Events

Descripción de la vacante

DriveTime, in partnership with SilverRock, seeks a Customer Service Representative to support warranty inquiries from home. You will handle inbound and outbound calls, educate customers on warranty terms, and resolve questions with a focus on satisfaction and problem-solving.

The ideal candidate has 3+ years in customer service, understands the automotive industry, and excels in a fast-paced environment. This role requires a quiet home office and internet access, with eligibility to work from

Formación

• 3+ years in a customer service role with conflict resolution.
• Experience in the automotive industry is a huge plus.
• Must have a quiet home office with reliable internet; approved city/state.
• Location: must be in AZ, FL, GA, NC, TN, TX, UT or NV.

Responsabilidades

• Handle inbound and outbound calls educating customers about warranty.
• Address questions and resolve issues to ensure customer satisfaction.
• Maintain empathy and high emotional intelligence in a fast-paced call center.
• Collaborate with teammates to meet service level goals.

Conocimientos

Customer service

Conflict resolution

Communication

Time management

Educación

High School diploma

Associate or Bachelor’s degree preferred

Descripción del empleo

DriveTime, in partnership with SilverRock, seeks a Customer Service Representative to support warranty inquiries from home. You will handle inbound and outbound calls, educate customers on warranty terms, and resolve questions with a focus on satisfaction and problem-solving.

The ideal candidate has 3+ years in customer service, understands the automotive industry, and excels in a fast-paced environment. This role requires a quiet home office and internet access, with eligibility to work from