Mechanical Claims Adjuster (Remote)

DriveTime Automotive Group Inc.; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Work from home

Medical, dental, and vision coverage

401(k) retirement plan

Life insurance and disability coverage

Tuition reimbursement

Wellness program and days off

On-site social events (optional)

Job summary

DriveTime Automotive Group Inc. is seeking a detail‑oriented warranty claims adjudicator. In this remote role, you’ll validate, adjudicate, and approve payments for diagnostics and repairs tied to pre‑sale and warranty cases. You’ll collaborate with repair facilities and document actions in internal systems to maintain process accuracy.

The ideal candidate has 3+ years in automotive diagnostics, strong communication, and solid computer skills, with an emphasis on organization and problem solving.

Qualifications

• Must reside in TX, UT, GA, FL, NV, NC, AZ, or TN.
• High-school diploma required; bachelor’s degree preferred.
• Minimum of 3 years of automotive mechanical and diagnostic experience.
• Strong understanding of automotive systems, parts pricing, labor guides, and shop procedures.
• Clear and professional verbal and written communication and negotiation skills.
• Typing, general computer skills, and ability to work in a high-volume, collaborative environment.
• Strong organizational and solutions-oriented mindset.

Responsibilities

• Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repairs for pre-sale and warranty cases.
• Adjudicate claims within approval limits and in accordance with department and industry standards.
• Document all actions and interactions with shops and customers in internal systems.
• Navigate department resources to ensure adherence to process flows and policies.
• Manage a list of assigned pending claims and provide timely follow-up with repair facilities to make decisions.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Negotiation skills

Typing

Computer skills

Organizational skills

Problem solving

Education

High school diploma

Bachelor's degree preferred

Job description

Overview

DriveTime Family of Brands, including SilverRock, offers warranty and ancillary products such as GAP coverage, theft protection, GPS tracking, and fleet management services. With over 1million service contracts and $300million in claims, SilverRock supports a customer-friendly claims process.

Job Requirements

• Must reside in Texas, Utah, Georgia, Florida, Nevada, North Carolina, Arizona, or Tennessee.
• High‑school diploma required; bachelor’s degree preferred.
• Minimum of 3years of experience with automotive mechanical and diagnostic work.
• Strong understanding of automotive systems, parts pricing, labor guides, and repair shop procedures.
• Clear and professional verbal and written communication and negotiation skills.
• Proficiency in typing, general computer skills, and ability to work effectively in a high-volume, collaborative environment.
• Strong organizational and solutions‑oriented mindset.

Responsibilities

• Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repairs for pre‑sale and warranty cases.
• Adjudicate claims within approval limits and in accordance with department and industry standards.
• Accurately document all actions and interactions with shops and customers in internal systems.
• Navigate department resources to ensure adherence to process flows and policies.
• Manage a list of assigned pending claims and provide timely follow‑up with repair facilities to make decisions.
• Perform other duties as assigned.

Benefits

• Work from home with a supportive home‑office setup.
• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Company‑paid life insurance and short/long‑term disability coverage.
• Tuition reimbursement for professional development.
• Wellness program with coaching, incentives, and discounts on medical premiums.
• Consistent full‑time schedule (Monday‑Friday) with flexibility for overtime.
• Paid time off, holidays, and wellness days.
• On‑site recreational facilities and social events.

Equal Opportunity Employer

DriveTime is an Equal Opportunity Employer and a drug‑free, tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.