Remote Auto Service Support Specialist

Morley; Ohio; Remoto; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

401(k) match

Paid time off

Disability insurance

Resumo da vaga

Morley is hiring for a remote, structured contact center role supporting a world-renowned automotive brand. You will liaise between car owners and dealership service teams to handle after-sales concerns, with calls, chats, and emails managed in a monitored environment.

The role emphasizes routine, documentation, and adherence to defined steps while maintaining patience and professionalism. Strong communication, empathy, and multitasking are essential as you navigate multiple systems, follow

Qualificações

• Excellent written and verbal communication skills.
• Empathy and dependability in customer interactions.
• Able to multitask efficiently across systems.
• Comfortable using a computer and navigating multiple browser tabs.
• Familiarity with AI tools and resources.
• Typing speed of at least 25 words per minute.

Responsabilidades

• Offer timely and accurate solutions through inbound and outbound conversations (phone, chat, email) and maintain a positive attitude.
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps and completing required actions.

Conhecimentos

Excellent written and verbal comms

Empathy and dependability

Multitasking

Computer & web proficiency

AI tools familiarity

Typing speed 25 wpm

Descrição da vaga

Morley is hiring for a remote, structured contact center role supporting a world-renowned automotive brand. You will liaise between car owners and dealership service teams to handle after-sales concerns, with calls, chats, and emails managed in a monitored environment.

The role emphasizes routine, documentation, and adherence to defined steps while maintaining patience and professionalism. Strong communication, empathy, and multitasking are essential as you navigate multiple systems, follow