Remote Automotive Customer Care Specialist

Morley; Kentucky; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with match

Disability insurance

Teladoc access

Job summary

Morley is hiring for a remote customer service role designed to support a leading automotive brand. You will handle inbound/outbound calls, chats, and emails, acting as a liaison between vehicle owners and service providers.

The position emphasizes accuracy, documentation, and consistent schedule adherence. The role requires strong written and verbal communication, empathy, and the ability to multitask across multiple systems.

Qualifications

• Pass pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience.
• Availability to work shifts within our hours of operation: Monday-Saturday; 8 a.m. - 9 p.m. Eastern time.

Responsibilities

• Provide inbound and outbound customer support across calls, chat and email.
• Research questions using web-based tools and internal systems.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps.

Skills

Written communication

Verbal communication

Empathy

Multitasking

Computer literacy

AI tools

Typing speed 25 wpm

Education

High school diploma or equivalent

Job description

Morley is hiring for a remote customer service role designed to support a leading automotive brand. You will handle inbound/outbound calls, chats, and emails, acting as a liaison between vehicle owners and service providers.

The position emphasizes accuracy, documentation, and consistent schedule adherence. The role requires strong written and verbal communication, empathy, and the ability to multitask across multiple systems.