Remote Automotive Support Specialist

Morley; Georgia; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with match

Dental and vision

Job summary

Morley is hiring for a remote contact center role supporting a major automotive brand. You will act as a liaison between car owners and dealership service teams, handling after-sales inquiries from a home office.

The role involves a fast pace with recurring processes, strict schedules, and multitasking across systems. Prior automotive knowledge is not required, and the position emphasizes patience, empathy, and consistent performance.

Qualifications

• Must pass a pre-employment background check and drug screen.
• High school diploma or equivalent.
• 3+ years of customer service experience (call center, retail, hospitality).
• Shifts Mon-Sat, 8 a.m. - 9 p.m. Eastern time; reliability in scheduling.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations using multiple channels.
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps and completing required actions.

Skills

Excellent communication

Empathy

Dependability

Multitasking

Computer/web literacy

AI tools familiarity

Typing 25 wpm

Job description

Morley is hiring for a remote contact center role supporting a major automotive brand. You will act as a liaison between car owners and dealership service teams, handling after-sales inquiries from a home office.

The role involves a fast pace with recurring processes, strict schedules, and multitasking across systems. Prior automotive knowledge is not required, and the position emphasizes patience, empathy, and consistent performance.