Remote Auto & Property Claims Advisor

CSAA Insurance Group; Bastrop (LA); Remote; USD 35,000 - 39,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Flexible Workplace

Job summary

CSAA Insurance Group, a AAA insurer, is hiring an Associate Auto Claims Advisor to handle non-injury auto claims remotely. You will verify coverages, conduct liability investigations, set expectations with members, obtain police reports and statements, and coordinate with repair facilities while keeping customers informed.

Training is six weeks, Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026.

Qualifications

• High School Diploma or GED or 2 years of virtual customer service experience.
• Ability to work remotely and meet work-from-home requirements.
• 2+ years in a fast-paced customer service role.
• Willingness to work any shift within 24/7 operations and holidays.
• Strong interpersonal skills and comfortable with technology.
• Bilingual abilities are a plus.

Responsibilities

• Investigate, evaluate, negotiate and settle auto/property damage claims.
• Maintain a diary system to review and resolve claims per state guidelines.
• Manage an inventory of claims and open new ones with required information.
• Explain policy coverage and advise on appropriate actions to customers.
• Document files and communicate with customers and repair facilities.
• Ensure compliance with state regulations and SOPs.
• Participate in 6-week paid virtual training, 8:00am–5:00pm PT.
• Training starts 12/07/2026.

Skills

Customer service experience

Remote work capability

Bilingual a plus

Strong computer navigation

Shift flexibility

Camera usage when onboarding

Travel for role

Interpersonal skills

Education

High School Diploma or GED

Job description

CSAA Insurance Group, a AAA insurer, is hiring an Associate Auto Claims Advisor to handle non-injury auto claims remotely. You will verify coverages, conduct liability investigations, set expectations with members, obtain police reports and statements, and coordinate with repair facilities while keeping customers informed.

Training is six weeks, Monday–Friday 8:00am–5:00pm Pacific Time, starting 12/07/2026.